Privacy Policy

Who we are

Neshama (the "App") is an independent app made in Israel. For privacy inquiries: support@getneshama.com.

What stays on your device

Most of what you create in the App is stored only on your device and is not sent to us. This includes your conversation history with the AI learning companion, your progress through Tehillim and the daily prayers, your highlights and favorites, and your preferences (name, age, gender, prayer nusach, language, notifications). This data is removed when you uninstall the App.

What is sent to OpenAI

When you use the AI learning companion, the text you send and the response generated are forwarded to OpenAI's API through a proxy we operate. Per OpenAI's policy, this content is not used to train their models, and may be retained for up to 30 days for abuse-monitoring purposes only. For details, see OpenAI's Privacy Policy.

Subscriptions

Subscription purchases are handled by Apple's App Store. Your subscription status is managed by a third-party subscription-management service that receives an anonymous identifier and your subscription state only (no name, email, or contact information). Payment details are kept by Apple, not by us.

What we don't do

The App contains no analytics tooling, no advertising trackers, no IDFA usage, no AppTrackingTransparency prompt, and no sale of personal data to third parties.

Your rights

Under Israel's Privacy Protection Law and the GDPR, you have the right to access the data we hold, correct it, delete it, object to processing, withdraw consent, and lodge a complaint with the Israeli Privacy Protection Authority or the supervisory authority of your residence. Because most data is kept only on your device, deletion is available to you directly within the App and by uninstalling it. To exercise any further right, contact us at support@getneshama.com.

Children

The App is intended for users age 16 and older.

International transfers

Our service providers (such as OpenAI) operate from the United States, so some data is transferred there. Such transfers rely on Standard Contractual Clauses (SCCs) and the EU's adequacy decision for Israel.

Security

All communication is encrypted via HTTPS. On-device data is protected by your device's operating system.

Changes

We may update this policy from time to time. Material changes will be surfaced inside the App.

Contact

For any question: support@getneshama.com.